Connect to Tomizone

Connecting to Tomizone using a Windows XP computer

1. Turn on your Wi-Fi radio (if it is not switched on automatically). To do this, simply open your Network Connections, right click the Wireless Network Connection and select "Enable". Some computers also have a manual switch-make sure it is switched "on".
2. Once the wireless connection is on, your device will automatically scan for available wireless networks.
3. Click on "View Available Wireless Networks" and the Wireless Network Connection box opens.
4. Select "Tomizone" and click "Connect".
5. Another box may open - if it does, click "connect anyway".
6. You will now be connected to Tomizone.
7. Open your web browser and you will be automatically redirected to the Tomizone welcome page where you can log in.

Connecting to Tomizone using a Pocket PC

These instructions are for integrated WI-Fi Pocket PC's (like the iPAQ 5550) running Pocket PC 2003.

1. Turn your Wi-Fi on. From "Today" screen, tap Start > Wireless (or iPAQ Wireless). Tap the WLAN icon (green is on, orange is off).
2. Once the WLAN is turned on, your device should automatically scan for available Wi-Fi networks.
3. Tap the network indicator icon on the navigation bar and select "Tomizone".
4. Select "The Internet" as the network connection and tap "Connect".
5. Once connected, the connections icon will show the device is connected (two arrows in different directions on the top blue bar). You can tap on these icons to check your connection strength.
6. To login, from the Today screen, tap Start > Internet Explorer. You will be automatically redirected to the Tomizone welcome page where you can log in.

Connecting to Tomizone with a computer running Mac OS X

Ensure your Mac has an AirPort 802.11b or 802.11g card installed. A MacBook already has one installed.

1. Turn the AirPort on by selecting the AirPort menu at the top of your display. The icon for this menu looks like a slice of pie. You will see an item that says "Turn AirPort On". If you don't see it, the card may already be turned on.
2. You should be able to find and select "Tomizone".
3. Open your web browser. You will be automatically redirected to the Tomizone welcome page where you can log in.

Experiencing a fault at a Tomizone?

Faults affecting the service can originate from a number of sources. These could include network outages, your device or software settings. Check out these tips to troubleshoot the situation to hopefully resolve the fault.

1. Make sure your device is Wi-Fi capable (like Centrino). If you are unsure, ask someone that will know like a computer retailer or an IT Geek.
2. If you think the problem is with your device, contact your equipment supplier to check the set up is correct to access public internet Wi-Fi Hotspots. Many company laptops have unique settings that don't allow access to public Wi-Fi Hotspots - in that case, you will have to contact your company IT administrator or supplier - this is not a Tomizone fault.
3. If you can not connect to your company network or VPN, check with your company IT Geek or Network Manager for help.

If you are reading this help file at one of the Tomizone locations and you can't log in, ensure you are logging in with a valid Tomizone Voucher or a Tomizone Account with enough credit.

What do I need to use the service?

A Wi-Fi enabled device (like a Centrino laptop, Apple MacBook or a Wi-Fi enabled Pocket PC) and a Tomizone Voucher or Tomizone Account with enough credit.

If your laptop is not Wi-Fi enabled, you can easily purchase a Wi-Fi PC Card from computer retailers. Take your laptop along and they may get it going for you when you purchase the card.

Can I send email from a Tomizone?

Yes. Your email is sent without you having to change any settings on your device. Be aware though that some Internet Service Providers don't allow sending or receiving from other networks that are not theirs. If you have a problem with email, either use your web mail or contact your email supplier or ISP for assistance.

Which Internet browser can I use with Tomizone?

All mainstream browsers like Internet Explorer, Firefox, Mozilla, Netscape, Opera, Camino and Safari to name a few.

Can I use VoIP (Voice over IP) service with Tomizone?

Yes. Although quality cannot be guaranteed, we have found many people have used VoIP on Tomizone. Please send us feedback on your experiences - we encourage you to use VoIP on our services.

Can I use Skype on a Tomizone?

Yes! Although quality cannot be guaranteed, we have found many people using Skype on Tomizone. Please send us feedback on your experiences.

Where can I find Tomizones?

You can search for Tomizones by clicking Locate at the top of any page on the Tomizone site.

How much is Tomizone to use?

Tomizone gives you consistent, affordable Wi-Fi Internet access at any Tomizone Hotspot around the World. We offer hour passes for USD $2.50 for 60 Mb of data usage, day passes as low as USD $3.50 for 160 Mb of data usage and discounted week passes as low as USD $18 for 1.2 Gb of data usage (all benchmarked to your currency).

When does the session time expire?

A day pass lasts for 24 hours from first use or 160 Mb of usage - whichever occurs first. A week pass lasts for seven days from first use or 1.2 Gb of usage - whichever occurs first.

How do I buy more time on my Tomizone account?

Simply click on the "Top Up" button in the "My Account" section of our site and add credit to your account.

Is a Tomizone secure?

All logins and transactions are encrypted, just like a bank. Look for the padlock symbol and "https" at the start of the URL.

When using a Tomizone, protection is recommended for any computing device and you should always use a firewall and anti-virus software. You are connected to an open access network so we can not guarantee against interception, privacy or mis-use. However, your security is greatly increased by using a VPN (virtual private network) for any company network traffic.

You must assess your own security risk and take precautions.

I have a VPN but I am having trouble connecting - what can I do?

Because there are so many different settings for different software, we can not offer support for this problem. You are advised to discuss these issues with your IT Guru, Network Administrator or VPN supplier.

Do I need to log out?

Only if you want to - it will stop the session details and disconnect you from the Tomizone. You will have to connect again with your Tomizone name and password once you've finished. You can easily stop a connection by either clicking "stop" on the pop up timer or by typing "stop.tomizone.com" in the browser address bar when you are connected in a session.

Where can I get more information?

Send a message to help@tomizone.com or go to the Forums where you can read more answers to questions.